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Frequently Asked Questions

  • How long does it take for an order to arrive?

Here at AllureBeauty, our goal is to offer you the best shipping rates, and fast delivery no matter what part of the world you are in. Every week we are sending out hundreds or thousands of packages to happy customers around the world. Since most of our products are highly unique and not found in stores, it can take some time to get them especially after an influx of orders. As a rule of thumb, the shipping time can take anywhere from 2-5 weeks to arrive.  But rest assured your order is in on its way. If you're still not sure, just email us and we can offer you order specific advice.

 

  • How can I check the status of my order?

Should you happen to have any questions about your order, our support team will be more than happy to help. You may send them an email at info@whyimbrokeco.com. We recommend providing your name and order number so that they can assist you right away. Alternatively, you may reply on certain emails you automatically receive whenever your order updates. Our support team will respond to your concerns within 24-hours.

 

  • How can I change my order?

Should you happen to have any corrections you would like to make to your order, our support team will be more than happy to help. You may send them an email at info@whyimbrokeco.com. We recommend providing your name and order number so that they can assist you right away. Alternatively, you may reply on certain emails you automatically receive whenever your order updates. Our support team will respond to your concerns within 24-hours.


  • How can I arrange for  bulk orders?

If you are interested in ordering products in large quantities, our marketing and inventory team will be more than happy to help. You may send them an email at info@whyimbrokeco.com. We recommend providing your name and order number so that they can assist you right away. Alternatively, you may reply on certain emails you automatically receive whenever your order updates. Our marketing and inventory team  will respond to your concerns within 24-hours.

 

  • Where are the products coming from?

Our products are being manufactured from different parts of the world. Here at AllureBeauty, we showcase products from a diverse number of artists, designers, and manufacturers all over the world ranging from North America to Asia. This allows us to provide a diverse catalog of products which are high quality, and inexpensive. Our manufacturers and our clients are often separated over long distances, this can often heavily impact shipping time. But, rest assured, all orders are processed and shipped out as soon as possible.

  • How much is shipping?

Shipping is always free for orders above $25. We charge a Standard Shipping Fee of $4.95 for orders under $25.

 

  • I ordered 2+ items, but only received one. where's my order?

When you order multiple items at a time, they may be shipped separately as to keep the total perceived value of the order low, thus avoiding any extra duty or sales taxes added by your local Customs. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way!